Unified Communications & Collaboration (UCC) Market

Unified Communications & Collaboration (UCC) Market Size, Share & Trends Analysis Report

Unified Communications & Collaboration (UCC) Market Size, Share & Trends Analysis Report By By Technology (Voice Based Unified Communication, Video Based Unified Communication, Message-Based Unified Communication) By Verticals (Government & Public Utilities, Retail, BFSI), Commercial Offices And IT/ ITES, Hospitality And Healthcare, Logistics And Transportation, Education) Based On Region, And Segment Forecasts, 2022 - 2028

Report ID : BMRC 357
Number of pages : 300
Published Date : Nov 2022
Category : Technology And Media
Delivery Timeline : 48 hrs

Global Unified Communications & Collaboration Market is valued at USD 37.25 Billion in 2020 and expected to reach USD 69.98 Billion by 2028 with a CAGR of 8.2% over the forecast period. 

Scope of The Unified Communications & Collaboration Market Report:

Unified communications and collaboration (UCC) is the assembly of technology and software that combines enterprise communication with real-time, asynchronous cooperation capabilities. This UCC processes takes the use of various methods in individual unified communications and collaboration solutions that makes them open through a single interface to improve connectivity and productivity. UCC include constituents like email, voicemail, calendars, scheduling tools, video conferencing, instant messaging, desktop sharing and VoIP. Additionally, some functionality can include presence tracking, which gives ability to state whether a contact is busy or free, and unified messaging, which gives ability to retrieve all messages from a central location.

Global unified communications & collaboration market is segmented by technology, by verticals and by region & country level. On the basis of technology, the market is segmented as voice based unified communication, video based unified communication, message based unified communication and others. By verticals, the market is segmented as government & public utilities, retail, BFSI, commercial offices and IT/ITES, hospitality and healthcare, logistics and transportation and education.

Unified communications and collaboration (UCC) Market Segmentation:-

By Technology:

  • Voice Based Unified Communication
  • Video Based Unified Communication
  • Message Based Unified Communication
  • Others

By Verticals:

  • Government & Public Utilities
  • Retail
  • BFSI
  • Commercial Offices and IT/ ITES
  • Hospitality and Healthcare
  • Logistics and Transportation
  • Education

The regions covered in this Unified Communications & Collaboration market report are North America, Europe, Asia-Pacific and Rest of the World. On the basis of country level, the market of unified communications & collaboration is sub divided into U.S., Mexico, Canada, U.K., France, Germany, Italy, China, Japan, India, South East Asia, Middle East Asia (UAE, Saudi Arabia, Egypt) GCC, Africa, etc.

Unified Communications & Collaboration Companies

Some major key players for global Unified Communications & Collaboration market are

  • Avaya
  • Mitel
  • Microsoft
  • Cisco
  • NEC
  • ALE
  • Huawei
  • Unify
  • RingCentral
  • BT
  • West
  • 8x8
  • Orange
  • Verizon
  • Google
  • Nextiva
  • Genesys
  • Star2Star
  • Vonage
  • others.

Unified Communications & Collaboration Market Dynamics

The major factor driving the growth of global unified communications & collaboration market is increasing penetration of smartphones and large-scale investments by telecom players to update the communication network infrastructure. For instance; according to GSMA real-time intelligence data, there are around 5.13 Billion peoples with mobile devices worldwide this show that 66.53% of the world’s populations have a mobile device. Additionally, the increasing need for restructuring enterprise communication functions and the rising popularity of the BOYD trend and UCC technology leverages this BYOD eco-system to enable efficient communication with mobile resources which are also boosting the growth of the UCC market. Furthermore, the benefits such as improved work productivity, more responsive and faster service, enhanced employee flexibility, improved collaboration between staff, partners and customers, reduced expenditures in such areas as telecom, travel and IT administration cultivate the demand from  various organizations.

North America is Expected to Dominate the Global Unified Communications & Collaboration Market

North America is expected to dominate the global unified communications and collaboration market within the forecast period mainly because of the availability of a healthy telecom and cloud infrastructure in the region. Additionally, wide support for BYOD and readiness to adopt the trend by the U.S. enterprises is also positively contributes to the market growth in this region. For instance according to IDG Communications, Inc., the North America cloud infrastructure service cover half of the worldwide through the top organization such as Amazon Web Services, Microsoft, IBM and Google collectively control more than half of the worldwide cloud infrastructure service market.

The Asia Pacific market is expected to grow with the highest CAGR over the forecast periods owing to the growing demand for better business communication infrastructure by organizations operating in emerging economies in this region. In addition, large-scale digitalization initiatives taken by government agencies in China and India are also expected to foster the growth of unified communications and collaboration market  in this region.

Report Analysis Details
Historical data 2018 - 2021
Forecast Period 2022- 2028
Market Size in 2020: USD 37.25 Billion 
Base year considered 2020
Forecast Period CAGR %: 8.2% 
Market Size Expected in 2027: USD 69.98 Billion 
Tables, Charts & Figures: 175
Pages 200
Unified communications and collaboration (UCC) Companies: Avaya, Mitel, Microsoft, Cisco, NEC, ALE, Huawei, Unify, RingCentral, BT, West, 8x8, Orange, Verizon, Google, Nextiva, Genesys, Star2Star, Vonage, and others.
Segments Covered By Technology, By Verticals
Regional Analysis North America, U.S., Mexico, Canada, Europe, UK, France, Germany, Italy, Asia Pacific, China, Japan, India, Southeast Asia, South America, Brazil, Argentina, Columbia, The Middle East and Africa, GCC, Africa, Rest of the Middle East and Africa

Key Benefits for Unified Communications & Collaboration (UCC) Market Report:-

  • Global Unified Communications & Collaboration (UCC) Market report covers in-depth historical and forecast analysis.
  • Global Unified Communications & Collaboration (UCC) Market research report provides detailed information about Market Introduction, Market Summary, Global market Revenue (Revenue USD), Market Drivers, Market Restraints, Market opportunities, Competitive Analysis, Regional and Country Level.
  • Global Unified Communications & Collaboration (UCC) Market report helps to identify opportunities in the market place.
  • Global Unified Communications & Collaboration (UCC) Market report covers an extensive analysis of emerging trends and the competitive landscape.

On Special Requirement Unified Communications & Collaboration (UCC) Market Report is also available for the below Regions and Countries:

North America

  • U.S.
  • Canada


  • Germany
  • France
  • U.K.
  • Italy
  • Spain
  • Sweden
  • Netherland
  • Turkey
  • Switzerland
  • Belgium
  • Rest of Europe


  • South Korea
  • Japan
  • China
  • India
  • Australia
  • Philippines
  • Singapore
  • Malaysia
  • Thailand
  • Indonesia
  • Rest Of APAC

Latin America

  • Mexico
  • Colombia
  • Brazil
  • Argentina
  • Peru
  • Rest of South America

Middle East and Africa

  • Saudi Arabia
  • UAE
  • Egypt
  • South Africa
  • Rest Of MEA