The nature of the information being sold means that Brand Essence Market Research cannot accept returns of products once they have been dispatched. Payments once made are non-refundable. This is a standard company and industry policy. The use of our products or reports is based on the concept of knowledge transfer and therefore, a refund cannot be issued post the client has read the study.
To avoid such situations, Brandessence Market Research provides comprehensive and transparent pre-purchase facilities to all its clients, where we send Sample pages to approve the scope of the report.
Considering the nature of the product, we regret to inform you that we do not offer any refund on the reports once dispatched to the client. However, we are committed to addressing client queries in a time-bound and fair manner.