Global Interactive Kiosk Market is valued at USD 27.69 Billion in 2021 and is expected to reach USD 38.52 Billion by 2028 with a CAGR of 4.8% over the forecast period.
Interactive Kiosk Market Size, Trends, Competitive, Historical & Forecast Analysis to 2022-2028, Increasing demand for shopping without the requirement of interacting with sales representatives and rising number of government initiatives are driving the growth of the Global Interactive Kiosk Market.
An interactive kiosk is a self-service device or a computer terminal deployed in the public sector which helps users to interconnect with digital content and information through a user-friendly affiliate. Interactive kiosks are used for many purposes such as bill payment, retail sales, information sharing, tourism, and many other purposes. The kiosks are also used in many application areas from healthcare to travel industries, as it helps to gain personal information from the users. The broadcasting of advanced technologies offers enhanced visualizations in several industry verticals including education, corporate, retail, sports & entertainment, transportation, and others. In addition, the interactive kiosk allows consumers to get control over their buying decisions, which leads to a higher degree of customer satisfaction, and also is able to gain a large number of customers. Interactive kiosk devices are technological affiliate services that empowers customers to utilize a service independently without the interference of the service provider.
The important factors affecting the self-service kiosk industry include an increase in demand for self-service machines & automated devices, technology advancements, wireless communication, and remote management. Many of the self-service kiosk manufacturers, continue to extract these technologies with maximum prospective and are expected to include them as an essential component of the product offering. Interactive kiosks help to prevent long queues at public places, for instance in inquiry counters at banks, railway stations, and malls and check-in counters at airports. At places such as hospitals and government offices, interactive kiosks assist to lower the paperwork related to visitor data collection and enhance visitors' experiences.
Due to the Covid-19 pandemic, most of the countries have gone under lockdown, and increasing problems due to the outbreak of Covid-19 have increased self-checkout kiosks' adoption to avoid human interaction. As self-checkout kiosks secure social distancing in stores, they cover the way for human interaction. After the outbreak of Covid-19, the R&D spending and innovation by the vendors is doubled. The vendors operating in the market have launched various innovative solutions and technologies in response to the pandemic. For example; kiosk systems now available are advanced with temperature sensors, personal protective equipment dispensing kiosks, smart kiosks that collect swab samples for Covid-19 tests, and mobile testing kiosks are some of the latest kiosk solutions launched by the companies which are operating in the market. The market players are expected to continue focusing on product innovation and development to gain a significant share in the global market.
The regions covered in the Interactive Kiosk Market report are North America, Europe, Asia-Pacific, Latin America, and the Rest of the World. On the basis of country level, the market of Global Interactive Kiosk is subdivided into U.S., Mexico, Canada, U.K., France, Germany, Italy, China, India, Japan, South East Asia, Middle East Asia (Saudi Arabia, UAE, Egypt) GCC, Africa, etc.
Interactive Kiosk Market report covers prominent players like:
The interactive kiosk market is segmented on the basis of component, type, end-use, region & country level. On the basis of components, the market is classified into hardware, software, service, and others. Further hardware is sub-divided into the display, printer, and others. And service is sub-divided into integration & deployment and managed services. On the basis of type, the market is segmented as automated teller machines, retail self-checkout kiosks, self-service kiosks, and vending kiosks. On the basis of end-use, the market is classified into BFSI, retail, food & beverage, healthcare, government, travel & tourism, and others.
May 19th, 2020; KIOSK Information Systems launched KNECT IoT, an enhanced remote monitoring application for real-time visibility of an unattended kiosk deployment. The new features of KNECT IoT raise the standards on what customers can expect from their Remote Management System (RMS) when they deploy digital kiosks throughout their business network and service delivery channels. Enhancements in the KNECT IoT RMS dashboard, reporting capabilities, analytics, and IoT alert campaign automation enables simplified optimization of ongoing machine dialogue and automation of alert actions. Providing a holistic view of all customer-defined performance metrics and alerts on a single pane of glass help pinpoint problems and accelerate resolution actions. These capabilities are essential to consistently achieving solution uptime KPIs in the 98 – 99.5% range. The enhanced dashboard provides an intuitive system health summary with easy visual cues on how to isolate service issues needing attention. User interface improvements provide visual “drill-downs"" in just a few clicks facilitating faster diagnostics and remedy information. KNECT IoT is readily scalable enabling deployers to add thousands of kiosk endpoints with no performance degradation. The added filtering capabilities further simplify managing deployments at scale, allowing managers to isolate analysis and reporting on different groups of kiosks, types of components, transaction data, etc.
The shifting of customers to online shopping more than entering brick and mortar shops leads to drive the market's growth for interactive kiosks. An increase in the adoption of interactive kiosks in the banking, financial services, and insurance (BFSI) and retail segments is expected to foster the growth of the interactive kiosk market. Additionally, interactive kiosk leads to improve urban living, it provides several valuable services, like advertising, emergency notifications, live transit feeds, and free unlimited Wi-Fi access, to users. The Internet of Things (IoT), AI and other such intelligent connected devices are prepending more value to consumers which is also supplementing the growth of the market.
However, the high installation cost and need for regular maintenance of machine may hamper the growth of the interactive kiosk market. In spite of that, the companies are developing AI-based technologies which may create an opportunity for the further growth of the global interactive kiosk market. Some of the well-known kiosks companies have started working on innovating and developing AI-based technology in interactive kiosks to give good experience to customers.
North America is anticipated to capture the largest share of the global interactive kiosk market in 2020. The increasing number of food chain centers and public services, including airports and seaports, which are embracing these interactive kiosks in this region. The region has also gone through many investments to install kiosks, collaboration activities, and mergers and acquisitions activity to increase the demand for interactive kiosks in the United States.
The Europe is expected to witness a significant growth in the global interactive kiosk market due to the presence of well-established and grown markets for self-service kiosk systems in this region. The increasing market demand is a positive sign for businesses of interactive kiosk market players in this region. Due to stringent standards and regulations pertaining to data privacy and security, Europe is expected to account for a sizable market share in the years to come.
The interactive kiosk industry in the Asia Pacific is expected to witness high growth due to the growth of organized retail, tourism, and healthcare sectors. Increased customer purchasing power, increasing standard of living, increasing GDP growth, and rising product offering sales are some significant factors fueling the market growth in the this region. And also, continuously growing retail, hospitality, BFSI, and healthcare sectors are also fostering market growth in this region. The China installed fully automatic interactive kiosks at Shanghai's Hongqiao for baggage check-in and flight, security clearance, and boarding powered by facial recognition technology. Most companies are shifting the landscape by engaging customers with interactive technology.
Middle East and Africa
|Historical data||2018 - 2021|
|Forecast Period||2022 - 2028|
|Market Size in 2021:||USD 27.69 Billion|
|Base year considered||2020|
|Forecast Period CAGR %:||
|Market Size Expected in 2028:||USD 38.52 Billion|
|Tables, Charts & Figures:||175|
|Interactive Kiosk Manufacturers||NCR Corporation, SlabbKiosks, Advanced Kiosks, Source Technologies, IER SAS, Meridian, Diebold Nixdorf AG, Advantech Co., REDYREF, NEXCOM International Co., KIOSK Information Systems, ZEBRA Technologies Corporation, Embross Group, others|
|Segments Covered||By Component, By Type, By End-Use|
|Regional Analysis||North America, U.S., Mexico, Canada, Europe, UK, France, Germany, Italy, Asia Pacific, China, Japan, India, Southeast Asia, South America, Brazil, Argentina, Columbia, The Middle East and Africa, GCC, Africa, Rest of the Middle East and Africa|