Unified Communications as a Service Market By Component (Telephony, Conferencing, Unified Messaging, Collaboration Platforms and Applications), By Vertical (BFSI, Telecom and IT, Consumer Goods and Retail, Healthcare, Public Sector and Utilities, Logistics and Transportation, Travel and Hospitality), Industry Analysis, Trends, And Forecast, 2022-2028

  • Report ID: BMRC 1648 | Number of pages: 181 | Published Date: Feb 2022

    Published | Category: Technology And Media | Delivery Timeline: 48 hrs

COVID-19
To know the impact of COVID-19 On Unified Communications as a Service Market By Component (Telephony, Conferencing, Unified Messaging, Collaboration Platforms and Applications), By Vertical (BFSI, Telecom and IT, Consumer Goods and Retail, Healthcare, Public Sector and Utilities, Logistics and Transportation, Travel and Hospitality), Industry Analysis, Trends, And Forecast, 2022-2028 Market

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Market Size Forecast Scenarios (Optimistic, Baseline and Pessimistic) 2021-2027

Global UCaaS Market size is valued at around USD 16.46 Billion in 2020 and is expected to reach USD 32.28 Billion by 2027 with a CAGR of 10.1% over the forecast period.             

Global Unified Communications as a Service Market: Global Size, Trends, Competitive, and Historical & Forecast Analysis, 2021-2027– Rising adoption of video conferencing and video communications practices, growing latest technologies such as artificial intelligence (AI) and increasing adoption of BYOD trend are some of the major factors driving the growth of Global Unified Communications as a Service Market.

Scope of Global Unified Communications as a Service Market Report    

Cloud-based Unified Communication as a Service (UCaaS) is a digital change for fortifying business assignments. Unified communications-as-a-service in medical care is a model of conveyance wherein a diversity of partnership and communication administrations and applications are moved to an outsider supplier and conveyed over a network across the medical services sector. UCaaS advancements incorporate presence technology and enterprise informing, video conferencing and communication. Additionally, the expanding deployment of artificial intelligence has significantly supported organizations to take into account the digital transformation objective.

Artificial intelligence fuelled devices have permitted organizations to naturally record calls, work with easy records, and insightfully track speakers to understand the necessities of clients and offer significant services. UCaaS is utilized by huge number of enterprises as it further develops business processes by smoothing out communication, and subsequently builds income. Presently, associations will in general utilize cloud-based unified communication as it can be utilized by a broad range of end-clients from verticals like BFSI, IT, telecom, and medical services.

The COVID-19 outbreak has shown a positive impact on the growth of global unified communication as a service market. During COVID-19 pandemic, associations are slanting towards virtual coordinated efforts, and reception of UCaaS observed a sharp increase on the back of remote access. The COVID-19 pandemic is offering worthwhile opportunities as associations across the world received far off working, cloud-based enterprise communications that appear to be the best decision to provide steady client experience to distant and versatile workers, as admittance to unified communication as a service features stay available irrespective of the individual user's area. As the COVID-19 cases keeps on burst out companies offers work from home, as an approach to keep their work process unopposed.

Key Players for Global UCaaS Market Report

Global unified communications as a service report cover prominent players like RingCentral, 8x8, NTT Communications Corporation, LogMeIn, Windstream, Mitel, Cisco, Vonage, Fuze, Inc., Microsoft, Google, Verizon, BT, Orange S.A., DialPad, Alcatel-Lucent, Enterprise, Intrado Corporation, Masergy, StarBlue, Revation Systems and other.

Global Unified Communications as a Service (UCaaS) Market Segmentation:

Global UCaaS market is segmented into component, vertical and regions & country level. Based upon components, the unified communications as a service market is segmented into telephony, conferencing, unified messaging, collaboration platforms and applications. Based upon verticals,  the market is segmented into BFSI, telecom and IT, consumer goods and retail, healthcare, public sector and utilities, logistics and transportation, travel and hospitality, other.

By Component:

  • Telephony
  • Conferencing
  • Unified Messaging
  • Collaboration Platforms and Applications

By Vertical:

  • BFSI
  • Telecom and IT
  • Consumer Goods and Retail
  • Healthcare
  • Public Sector and Utilities
  • Logistics and Transportation
  • Travel and Hospitality
  • Other

The regions covered in this global unified communications as a service report are North America, Europe, Asia-Pacific and Rest of the World. Based on country level, market of unified communications as a service is sub divided into U.S., Mexico, Canada, U.K., France, Germany, Italy, China, Japan, India, South East Asia, GCC, Africa, etc.

News: Neos Networks Reinvigorates Enterprise Communications with Launch of Unified Communications Services.

On April 27th, 2021; Neos Networks has announced the dispatch of its cloud-based Unified Communications as a Service (UCaaS) arrangement, giving UK organizations an enterprise-grade, enthusiastic, secure and reliable stage. Neos Networks' UCaaS package offers high stage of safety, compliance, and consistency, just as a natural, government management portal. The simple to-use entrance goes about as a go-to hub to proactively screen all call geographies and admin the organization to guarantee the smooth-running of preparation and arranging meetings. This will empower IT groups and end-clients to have a simple client experience that gives them full visibility of the presentation of the service.

Rising Adoption of Video Conferencing and Video Communications Practices, Growing Latest Technologies such as Artificial Intelligence (AI) and Increasing Adoption of BYOD Trend are Some of the Major Factors Driving the Market Growth

One of the major factors drive the growth of global unified communications as a service market is rising adoption of video conferencing and video communications practices. Video conferencing empowers clients to promote healthy relational connections and works with more proficient decision-making during conferences and meetings. The quick adoption of video conferencing and communication administrations offered by number of companies such as Zoom Video Communications, Inc, Cisco Systems, Inc etc. For example; Zoom Video Communications, Inc. enrolled a development of 88% in 2020, along these lines representing the developing inclination for video conferencing solutions among enterprises. In addition, growing latest technologies such as artificial intelligence (AI) is also supplementing the market growth. Artificial Intelligence (AI) helping associations to accomplishing their digital transformation objectives.

Artificial intelligence empowered arrangements can help associations in easy records, instinctively recording calls, astutely following speakers, understanding clients' requirements and offering significant services. AI-empowered UCaaS solutions can likewise help in assessment analysis. AI-empowered UCaaS arrangements can commonly use information mining procedures to examine conversations, surveys, and remarks, direct notices identified with brands, items, and services, and help enterprises in planning accordingly.

Furthermore, increasing adoption of BYOD trend is also fostering the market growth. Bring to Your Own Device (BYOD) has arisen as a significant pattern in this new time of adaptability and network accessibility for employees working all throughout the globe for different associations, making the working environment more useful. For example; According to Cisco, enterprise with a BYOD strategy set up saves money on normal USD 350 every year, per employee. The quickly expanding adoption of the BYOD pattern and other portability solutions is relied upon to drive the adoption of UCaaS solutions significantly further.

However, security issues and poor internet infrastructure may hamper the market growth. In spite of that, significant improvements in the IT infrastructure, alongside widespread adoption of public cloud can offer more opportunities for the further growth of the market.

  Report Coverage

Report Analysis Details
Historical data 2015 - 2020
Forecast Period 2021 - 2027
Market Size in 2020: USD 16.46 Billion 
Base year considered 2020
Forecast Period CAGR %: 10.1% 
Market Size Expected in 2027: USD 32.28 Billion 
Tables, Charts & Figures: 175
Pages 200
Key Players/Companies RingCentral, 8x8, NTT Communications Corporation, LogMeIn, Windstream, Mitel, Cisco, Vonage, Fuze, Inc., Microsoft, Google, Verizon, BT, Orange S.A., DialPad, Alcatel-Lucent, Enterprise, Intrado Corporation, Masergy, StarBlue, Revation Systems and other.
Segments Covered By Component, By Vertical
Regional Analysis North America, U.S., Mexico, Canada, Europe, UK, France, Germany, Italy, Asia Pacific, China, Japan, India, Southeast Asia, South America, Brazil, Argentina, Columbia, The Middle East and Africa, GCC, Africa, Rest of the Middle East and Africa

North America is Expected to Dominate the Global Unified Communications as a Service Market

North America is expected to dominate the global unified communications as a service market within the forecast period due to growing COVID-19 cases, technological advancements and presence of key players in this region. As the number of COVID-19 patients keeps on blow up in a few nations, organizations have requested employees to work from home. Asia Pacific is the fastest developing area in the global unified communications as a service market due to high-speed internet at reasonable rates, rapid smart phone production and government initiatives in this region.

Key Benefits for Global UCaaS Market Size Report-

  • Global Unified Communications as a Service Market report covers in-depth historical and forecast analysis.
  • Global Unified Communications as a Service Market research report provides detail information about Market Introduction, Market Summary, Global market Revenue (Revenue USD), Market Drivers, Market Restraints, Market opportunities, Competitive Analysis, Regional and Country Level.
  • Global Unified Communications as a Service Market report helps to identify opportunities in market place.
  • Global Unified Communications as a Service Market report covers extensive analysis of emerging trends and competitive landscape.

On Special Requirement UCaaS Market Report is also available for below Regions and Country:

North America
• U.S.
• Canada

Europe
• Germany
• France
• U.K.
• Italy
• Spain
• Sweden
• Netherland
• Turkey
• Switzerland
• Belgium
• Rest of Europe

Asia-Pacific
• South Korea
• Japan
• China
• India
• Australia
• Philippines
• Singapore
• Malaysia
• Thailand
• Indonesia
• Rest Of APAC

Latin America
• Mexico
• Colombia
• Brazil
• Argentina
• Peru
• Rest of South America

Middle East and Africa
• Saudi Arabia
• UAE
• Egypt
• South Africa
• Rest Of MEA

UCaaS Trends for 2021

  • Increased demand for expanded telephone service outside the office.
  • Increase voice services through collaboration products such as messaging, online status, and video conferencing.
  • More companies are migrating to the cloud or transitioning to solutions that can run in hosted and cloud environments

Benefits of Unified Communications

  • Lower costs 
  • WFM (Work From Service)
  • Secure communication solutions

For More UCaaS Trends 2021 & Benefits of Unified Communications Contact


Frequently Asked Questions (FAQ) :
Global UCaaS market size is valued around USD 16.46 Billion in 2020 and expected to reach USD 32.28 Billion by 2027 with the CAGR of 10.1% over the forecast period.             
Cloud-based Unified Communication as a Service (UCaaS) is a digital change for fortifying business assignments. Unified communications-as-a-service in medical care is a model of conveyance wherein a diversity of partnership and communication administrations and applications are moved to an outsider supplier and conveyed over a network across the medical services sector.
RingCentral, 8x8, NTT Communications Corporation, LogMeIn, Windstream, Mitel, Cisco, Vonage, Fuze, Inc., Microsoft, Google, Verizon, BT, Orange S.A., DialPad, Alcatel-Lucent, Enterprise, Intrado Corporation, Masergy, StarBlue, Revation Systems and other.
North America is Expected to Dominate the Global Unified Communications as a Service Market
Rising Adoption of Video Conferencing and Video Communications Practices, Growing Latest Technologies such as Artificial Intelligence (AI) and Increasing Adoption of BYOD Trend are Some of the Major Factors Driving the Market Growth



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Unified Communications As A Service (UCaaS) Market Size, Share, Growth, Trends, And Industry Analysis

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Unified Communications as a Service Market By Component (Telephony, Conferencing, Unified Messaging, Collaboration Platforms and Applications), By Vertical (BFSI, Telecom and IT, Consumer Goods and Retail, Healthcare, Public Sector and Utilities, Logistics and Transportation, Travel and Hospitality), Industry Analysis, Trends, And Forecast, 2022-2028

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