NOC as a Service Market

Market Estimation Scope

Global NOC as a Service market is was worth of USD 3.21 billion in 2025 and is projected to reach USD 6.36 billion by 2032, growing at a 10.23% CAGR (2025–2032)

NOC as a Service (NOCaaS) refers to a cloud-delivered, subscription-based Network Operations Centre model where enterprises outsource 24/7 network monitoring, incident detection, alert correlation, troubleshooting, and performance optimization to a specialized provider. Instead of building an expensive in-house NOC (tools + staffing + processes), organizations consume remote network operations as a managed service, often bundled with IT infrastructure monitoring, SD-WAN monitoring, cloud network visibility, and network performance analytics. In modern practice, NOCaaS increasingly overlaps with security operations, resulting in hybrid models such as integrated NOC-SOC services (Network Operations Centre + Security Operations Centre) for unified availability + cyber resilience operations.

Historically, NOC originated in telecom and large enterprise IT during the era of centralized network management where uptime for MPLS circuits, routers, switches, and core services was managed from dedicated facilities. As enterprise IT expanded into multi-vendor networks and hybrid cloud, traditional NOCs struggled with staffing demands, tool sprawl, and round-the-clock operations costs, creating a strong shift to outsourced managed services and then to as-a-service operating models.

In application terms, NOCaaS is now considered a critical operational layer for high-availability digital infrastructure, especially in sectors requiring continuous uptime such as hospitals and healthcare networks, airports, telecom operators, government agencies, banking infrastructure, and smart city platforms. Modern NOC workflows increasingly follow structured incident lifecycle frameworks

Key highlights of the NOC as a Service Market (2022–2032):

• The NOC as a Service market is structurally accelerated by 5G rollout + hybrid cloud + remote network operations, since global 5G connections reached 1.6 billion in 2023 and are projected to rise to 5.5 billion by 2030, significantly increasing network monitoring demand, alert volumes, and telecom-grade uptime needs for managed NOC services.
• North America remains the most mature adoption region because cloud-first enterprise modernization is strongest here. Worldwide public cloud end-user spending to reach USD 723.4 billion in 2025 (up from USD 595.7 billion in 2024), reinforcing demand for 24/7 infrastructure monitoring, hybrid network visibility, and managed operations SLA delivery—core NOCaaS service drivers.
• Asia-Pacific is the fastest scaling region in operational managed services demand, supported by accelerating 5G conversion. 5G connections in Asia-Pacific are expected to reach 50% of all mobile connections by 2030, which expands telecom complexity and enterprise service assurance needs—boosting managed NOC adoption.
• Fastest accelerating country-level adoption: India, because hyperscale cloud + telecom modernization is expanding rapidly. The Indian public cloud services market to reach USD 31.54 billion by 2029, growing at 22.12% CAGR (2024–2029), which directly increases demand for network performance monitoring, hybrid infrastructure observability, and outsourced 24/7 NOC operations.
• Dominating service segment: 24/7 event monitoring + incident/problem management, because networks are scaling in users and complexity. 5.3 billion internet users in 2022 (66% of world population), meaning digital infrastructure downtime has higher economic and service impact—making real-time operations monitoring the most purchased NOCaaS scope.
• Fastest-growing service segment: Integrated NOC-SOC operations, where enterprises demand combined network uptime + cyber resilience. Global information security spending to reach USD 214.12 billion in 2025 (15.1% increase from 2024), pushing customers to converge operations into integrated monitoring centres instead of siloed teams.

Market Dynamics

Market factor	Quantitative statistic	What it supports (NOCaaS relevance)	Source
Driver: Need for high uptime / downtime losses	90%+ of mid-size & large enterprises report hourly downtime cost exceeds $300,000	Organizations can’t afford service disruption → prefer 24/7 NOC monitoring + managed response	ITIC 2024 Hourly Cost of Downtime Report
Driver: Critical infrastructure push for visibility / monitoring	CDM provides cybersecurity tools + dashboards + integration services to agencies	Validates institutional demand for continuous visibility & monitoring culture	CISA CDM Program
Driver: Telecom modernization (4G/5G complexity)	Ericsson secured a multi-year NOC Managed Services contract for Airtel covering 4G, 5G NSA/SA, FWA, private networks, slicing	Shows NOC outsourcing adoption at national telecom scale due to large network complexity	Ericsson press release + ET
Restraint: Regulated sectors avoid outsourcing due to access/log control	Strict requirements around telemetry/log hosting, operational access pathways (local hosting + compliance needed)	Explains why adoption slows in regulated industries unless localization & compliance controls exist	Industry + agency monitoring emphasis (visibility controls)
Opportunity: NOC + SOC convergence	NIA partnered with Tech Mahindra to establish an integrated NOC–SOC with 24×7 monitoring	Strong evidence of convergence demand (integrated resilience model = high-value growth area)	Tech Mahindra + NIA
Opportunity: Infrastructure-grade digital resilience becoming board priority	Integrated NOC–SOC enables proactive detection, analysis and response, ensuring high availability	Supports that resilience is not optional → opens demand for AI-driven NOC/SOC services	NIA announcement

NOC as a Service Market Trends

A major trend shaping NOCaaS is the shift from human-heavy monitoring into AI-assisted operations, where providers deploy analytics for event correlation, root-cause hints, anomaly detection, and noise reduction. This is being accelerated by vendor platforms enabling managed service delivery at scale. For instance, Cisco announced advancements designed to empower Managed Service Providers (MSPs), including multi-customer management capabilities aimed at simplifying operations and reducing cost to deliver managed services. This supports a broader trend: NOCaaS providers are moving from “monitoring-only” into platform-driven service delivery.

A second key trend is NOC and SOC convergence (NOC-SOC). Customers increasingly demand a unified operational layer to ensure both availability and cybersecurity resilience because outages and cyber incidents are operationally inseparable in modern digital systems. In critical infrastructure environments, integrated operations centres are becoming the default. A concrete example is Noida International Airport’s integrated Network and Security Operations Centre (NOC-SOC) approach with Tech Mahindra, explicitly designed for 24/7 monitoring of networks, servers, applications, storage systems, and digital platforms.

Another accelerating trend is telecom operator dependence on managed NOC frameworks for 5G operational excellence. Ericsson’s multi-year managed services contract for Airtel demonstrates how service providers require external expertise for continuous performance, automation, and scale across 5G networks and advanced capabilities such as slicing and private networks.

Customer trends indicate growing preference for:

• Subscription-based network operations
• Outcome-based SLAs (uptime, MTTR reduction)
• Remote-first operations with strong compliance controls

Country-Level Insights

Dominating Country: United States

The U.S. remains the most mature market for NOCaaS because:

• Cloud + MSP ecosystems are most established,
• Compliance maturity is high,
• Monitoring requirements are increasingly reinforced through federal programs.

Federal cybersecurity modernization frameworks prioritize continuous monitoring and visibility (example: CDM program), indirectly strengthening managed operations adoption.

Fastest Growing Country: India

India is becoming a high-growth market for managed network operations and NOCaaS-like models due to:

• National-scale telecom modernization,
• 5G expansion,
• Large managed service contract adoption.

A defining signal is the Ericsson–Bharti Airtel multi-year NOC Managed Services contract, covering 4G, 5G, Fixed Wireless Access, Private Networks, and Network Slicing. This reflects rapid national-scale operational outsourcing and automation adoption.

Additionally, India is seeing increased adoption of integrated operational centers in critical infrastructure: Noida International Airport’s partnership with Tech Mahindra to establish integrated network and cybersecurity operations demonstrates how NOCaaS models are moving beyond telecom into public infrastructure ecosystems.

Segment-Level Analysis

NOCaaS segmentation shows a clear market structure: customers purchase operational outcomes such as network uptime, performance assurance, reduced downtime, and faster incident resolution (lower MTTR), while providers package services by scope (monitoring, incident management, reporting, capacity/change management) and delivery model (onsite, offsite, hybrid), Supported by 5G operations scale-up, hybrid cloud monitoring requirements, and higher dependency on always-on digital infrastructure.

Dominating Segment: Event Monitoring & Management + Incident/Problem Management

This segment dominates because it directly delivers measurable business outcomes:

• Faster detection of outages
• Reduced downtime for digital services
• Improved operational stability across hybrid environments

In addition, dominance is reinforced by the service delivery structure where proactive support models account for 40% market share (2024) and are forecast to expand at 11% CAGR (2025–2034), indicating that customers prioritize continuous monitoring + proactive issue prevention as the core NOCaaS purchase decision.

Fastest Growing Segment: Incident & Problem Management / Integrated NOC-SOC

Growth is accelerating strongly in incident/problem management, because enterprises are shifting from “monitoring only” toward structured resolution + automation-driven remediation. This service type is identified as the fastest-growing service segment due to rising focus on reducing incident recurrence and shortening downtime cycles.
At the same time, Integrated NOC-SOC services are emerging as the fastest expansion layer because organizations cannot separate availability and security anymore. A direct proof point is Noida International Airport’s integrated NOC-SOC model with Tech Mahindra, designed for 24/7 monitoring and proactive incident response across airport digital infrastructure.

High-Growth Verticals

Telecom and 5G operations

Telecom NOCs are moving rapidly into managed services and automation to scale 5G. A strong market validation is Ericsson’s multi-year NOC Managed Services contract with Airtel, covering 4G/5G NSA/SA, FWA, private networks, network slicing, showing telecom is a high-volume adopter of outsourced NOCaaS operations.

Critical infrastructure

Airports and public infrastructure are increasingly designing resilience from inception, which supports the fastest growing integrated services model (NOC-SOC).

Market Segmentation

• By Service Type

• Event monitoring & management
• Incident & problem management
• Performance & availability monitoring
• Service reporting & analytics
• Capacity, configuration & change monitoring

• By Support Model

• Onsite
• Offsite (remote NOC)
• Hybrid

• By Enterprise Size

• Large enterprises
• SMEs / mid-market

• By End-Use Industry

• Telecom
• Healthcare & hospitals
• Government / public sector
• BFSI
• Airports / transport infrastructure
• Manufacturing / industrial networks
• Others

Recent News Analysis

09 June 2025 — Ericsson wins multi-year NOC Managed Services contract with Bharati Airtel
Ericsson secured a multi-year agreement to manage Airtel’s Network Operations Centre functions across India, including 4G and 5G technologies. This improves operational efficiency, performance, and scale for Airtel while strengthening Ericsson’s managed services leadership in high-growth telecom operations.

03 Nov 2025 — Cisco expands capabilities for Managed Service Providers
Cisco announced new platform advancements focused on MSP delivery, including multi-customer management inside its Security Cloud Control. This reduces operational complexity and cost-to-serve for managed service providers—supporting scalable NOC/SOC delivery for hybrid enterprise customers.

23 Dec 2025 — Noida International Airport partners with Tech Mahindra for integrated NOC-SOC
Noida International Airport announced a partnership with Tech Mahindra to strengthen network and cybersecurity operations using an integrated NOC-SOC model. The initiative supports continuous monitoring and response, improving digital resilience and operational excellence across airport IT infrastructure.

11 June 2025 — U.S. GAO reviews cybersecurity monitoring program needs (CDM)
GAO reported recommendations involving DHS and CISA related to implementing network security and data protection capabilities under cybersecurity monitoring initiatives. This adds regulatory momentum toward continuous monitoring and operational visibility—directly strengthening demand for managed monitoring and operations capabilities.

04 Dec 2024 — CISA issues enhanced visibility and hardening guidance for communications infrastructure
CISA published best-practice guidance for strengthening visibility and defensive posture in communications infrastructure. This increases operational expectations for monitoring and hardening, supporting growth of outsourced 24/7 monitoring operations and structured incident workflows in critical infrastructure environments.

Forecast Analysis

From 2027 to 2032, NOCaaS will evolve from “outsourced monitoring” into a digital operations intelligence layer. Customers will increasingly demand:

• Predictive monitoring (prevent outages before they happen)
• AI-driven incident correlation across network + cloud + security telemetry
• Automation-first remediation (self-healing runbooks)

Customer behaviour will shift toward:

• Purchasing outcomes (MTTR reduction, uptime SLAs, resilience scorecards),
• Requiring localized compliance hosting (data sovereignty),
• Preferring integrated NOC-SOC models to reduce breach-and-outage business impact.

Technology will shift toward:

• Real-time observability,
• API-driven NOC platforms,
• Vendor-neutral telemetry ingestion,
• Managed service delivery platforms optimized for MSP scale.

Government and critical infrastructure policies will further push continuous visibility expectations (e.g., CDM-style approaches), increasing adoption in regulated environments such as hospitals, transport hubs, utilities, and public sector systems.

Research Methodology

Secondary Research

We used:

• Company press releases & official newsrooms (telecom vendors, MSP platforms, IT service providers)
• Government publications and cybersecurity programs (e.g., CISA CDM program, GAO monitoring review)
• Research journals/standards-style publications for incident lifecycle frameworks (NIST incident response guidance)

Examples of key secondary sources used:

• Ericsson press release (Managed Services / NOC operations)
• Noida International Airport / Tech Mahindra official newsroom
• CISA CDM program + communications hardening guidance
• NIST SP 800-61r3 (incident response guidance alignment)

Primary Research

Total sample size: 360 stakeholders (global)

Leading & Emerging Market Players

• Ericsson
• Cisco
• Tech Mahindra
• Nokia
• IBM
• HCLTech
• Wipro
• Infosys
• Tata Consultancy Services (TCS)
• Accenture
• Fujitsu

• NTT DATA
• Kyndryl
• DXC Technology
• Capgemini
• AT&T Business
• Verizon Business
• Vodafone
• Orange Business

• Kaseya
• SolarWinds
• ServiceNow
• Broadcom
• Dynatrace
• Datadog
• Zabbix

• Conscia
• Sify Technologies
• Airtel Business