Communications Platform-As-A-Service (CPaaS) Market

Communications Platform-As-A-Service (CPaaS) Market Size, Share & Trends Analysis Report

Communications Platform-As-A-Service (CPaaS) Market Size, Share & Trends Analysis Report By Type (Customized Service, Standardized Service), By Enterprise Size (Small & Medium Enterprise, Large Enterprise), By Industry (IT & Telecom, BFSI, Logistics & Transportation, Hospitality, Healthcare, Others) Based On Region, And Segment Forecasts, 2021 - 2027

Report ID : BMRC 1674
Number of pages : 300
Published Date : Nov 2022
Category : Technology And Media
Delivery Timeline : 48 hrs

Global Communications Platform-as-a-Service (CPaaS) Market is valued at USD 4761.2 Million in 2020 and expected to reach USD 30361.8 Million by 2027 with a CAGR of 30.3% over the forecast period.

Global Communications Platform-as-a-Service (CPaaS) Market: Global Size, Trends, Competitive, Historical & Forecast Analysis, 2021-2027- Increasing growth of retail & E-commerce industry, rising migration of enterprises towards the cloud & adoption of customized engagement solution, growing investment in communication industry and increasing demand from small &medium enterprises is driving the growth of the Global Communications Platform-as-a-Service (CPaaS) Market.

Scope of Global Communications Platform-as-a-Service (CPaaS) Market Report:

CPaaS stands for Communications Platform as a Service. A CPaaS is a cloud-based platform that allows developers to add real-time communications capabilities to their own apps without having to construct backend infrastructure and interfaces. Instead of utilizing standard UC solutions, CPaaS let businesses to incorporate collaborative functions into their enterprise sectors and develop customized versions of UC solutions. CPaaS is a cloud-based delivery platform that uses APIs to enable organizations to add real-time communication channels to their industry, such as SMS, phone, email, chat applications, and more.

Benefits of utilizing a CPaaS include cost-effective pricing structures that allow developers to pay only for the services they require. Multi-tenancy, or the ability for many clients to utilize the service at the same time, each in their own protected environment, is also possible with a CPaaS. CPaaS is developed by Zimki, a London-based firm owned by Canon Europe, was the first public platform as a service, established by Fotango. It was created in 2005, with a beta release in March 2006 and a public release at EuroOSCON the following year. Zimki was an end-to-end JavaScript platform for online application development and utility computing that automates the creation of web apps and web services.

The Covid-19 pandemic has shown a positive impact on the growth of global communications-platform as a service (CPaaS) market. During Covid-19 pandemic, communication was a significant issue at first because of distant working and growing adoption of BYOD for office work. Low-cost communications-platform-as-a-service (CPaaS) was embraced by SMEs and big companies looking to save costs, resulting in a positive demand during the COVID era.

Key Players for Global Communications Platform-as-a-Service Market Report

Some major key players for Global Infusion Pump market report cover prominent players like Avaya Inc., Bandwidth Inc., Twilio Inc., Vonage, Infobip ltd., Mitel Networks, Corporation, TeleSign Corporation, Telnyx LLC, Message Bird, IMIconnect and others.

Global Communications Platform-as-a-Service Market Segmentation:

Global communications platform-as-a-service market report is segmented on the basis of type, enterprise size, industry, and region & country level. Based upon type, the communications platform-as-a-service a market is classified into customized service and standardize services. Based upon enterprise size, communications platform-as-a-service is divided into small & medium enterprise and large enterprise. Based upon industry, the communications platform-as-a-service market is divided into IT & telecom, BFSI, logistics & transportation, hospitality, healthcare and others.

By Type:

  • Customized Service
  • Standardized Service

By Enterprise Size:

  • Small & Medium Enterprise
  • Large Enterprise

By Industry:

  • IT & Telecom
  • BFSI
  • Logistics & Transportation
  • Hospitality
  • Healthcare
  • Others

The regions covered in this global communications platform-as-a-service market report are North America, Europe, Asia-Pacific and Rest of the World. On the basis of country level, the market of global communications platform-as-a-service is sub divided into U.S., Mexico, Canada, U.K., France, Germany, Italy, China, Japan, India, South East Asia, Middle East Asia (UAE, Saudi Arabia, Egypt) GCC, Africa, etc.

News: Ytel Announced the First of Its Kind CPaaS Workflow Software to Compliment its Platform APIs

On August 25th, 2021; Ytel has extended its influential CPaaS Platform API capacities by dispatching no code Workflow software for end-clients in any organization to effortlessly make communications commitment work processes for sending/receiving SMS and voice calls with complete adaptability. It's the ideal supplement to any communications software, together with Contact Center. Ytel's Workflow software empowers commitment through numerous communications hubs, involving tracking and webhooks for integrations with outsider software. By utilizing the tracking abilities of Workflow, customers can organize discussions and visually control commitment ways for texts and voice calls, just as, powerfully route these discussions to the most ideal and proper objective.

Increasing Growth of Retail & E-Commerce Industry, Rising Migration of Enterprises Towards the Cloud & Adoption of Customized Engagement Solution, Growing Investment in Communication Industry and Increasing Demand from Small &Medium Enterprises are Some of the Major Factors Driving the Market Growth

One of the major factors driving the growth of global communications platform-as-a-service market is increasing growth of retail & e-commerce industry. The growing demand from purchasers has made an improved shopping and service experience across every one of the channels, which takes into account creative communication devices that automate client service and retail business tasks. CPaaS is a cloud-based structure that allows organizations to synchronize real-time video, voice, and text communication. Utilizing developer-friendly APIs, retailers can add these components to their mobile apps, websites, and social channels. For instance; according to an overview by Accenture; over 73% of clients said they expected client care to be faster, easier, and more advantageous than it presently is. Many retail endeavors saw Omni-channel as an amazing chance to acquire a competitive benefit.  

In addition, rising migration of enterprises towards the cloud & adoption of customized engagement solution is also fostering the market growth. Communications platform-as-a-service is sinking into another development stage, driven by expanded awareness among enterprises and the reception of AI that drives personalization and separation that is pushing the market past fundamental notifications. Furthermore, growing investment in communication industry and increasing demand from small & medium enterprises are also supplementing the market growth. For small to medium businesses (SMBs), these cost savings can include quick and empower these SMB's to ensure their main concern better while further developing employee efficiency.

However, the large enterprise size and maintenance may hamper the market growth. In spite of that, increasing adoption of cloud-based technology can provide various opportunities for the further growth of the global communications platform-as-a-service market.

North America is Anticipated to Dominate the Global Communications Platform-as-a-Service Market

North America is expected to dominate the global communications platform-as-a-service market within the forecast period due to the rising penetration of smart mobile devices due to IT consumerization, growing adoption of IoT in telecom sectors and presence of key players in this region. For instance; according to the projections from Telecom Advisory Services, the United States generated 51.55 million exabytes of internet traffic per month in 2020, and it is expected to reach 98.64 million exabytes per month in 2023. Also, increasing adoption of IoT in telecom sectors and presence of key players are also fostering the market growth in this region. For instance; in December 2020, MessageBird, an omnichannel cloud communications stage, gained London-based real-time web advancements organization Pusher. The Pusher item will assist with connecting a space in MessageBird's communication stage, which is heartier in SMS and informing first channels. It will help MessageBird's client’s converse with their consumers in much more manners than previously.

Asia Pacific is expected to witness a fastest growth in the global communications platform-as-a-service market due to the rising unified communication and collaboration spending in various sectors like IT, telecom & BFSI, growing government funding and technological advancement in this region. For instance; according to the India Brand and Equity Foundation (IBEF), the quantity of internet supporters is set to twice in India by 2021, arriving at 829 million and the general IP traffic is projected to develop at 30% CAGR.

Report Analysis Details
Historical data 2015 - 2020
Forecast Period 2021 - 2027
Market Size in 2020: USD 4761.2 Million 
Base year considered 2020
Forecast Period CAGR %:


Market Size Expected in 2027: USD 30361.8 Million 
Tables, Charts & Figures: 175
Pages 200
Key Players/Companies Avaya Inc., Bandwidth Inc., Twilio Inc., Vonage, Infobip ltd., Mitel Networks, Corporation, TeleSign Corporation, Telnyx LLC, Message Bird, IMIconnect and others.
Segments Covered By Enterprise Size, By Type, By Industry
Regional Analysis North America, U.S., Mexico, Canada, Europe, UK, France, Germany, Italy, Asia Pacific, China, Japan, India, Southeast Asia, South America, Brazil, Argentina, Columbia, The Middle East and Africa, GCC, Africa, Rest of the Middle East and Africa

Key Benefits for Global Communications Platform-as-a-Service Market Report.

  • Global Communications Platform-as-a-Service Market report covers in-depth historical and forecast analysis.
  • Global Communications Platform-as-a-Service Market research report provides detail information about Market Introduction, Market Summary, Global market Revenue (Revenue USD), Market Drivers, Market Restraints, Market Opportunities, Competitive Analysis, Regional and Country Level.
  • Global Communications Platform-as-a-Service Market report helps to identify opportunities in marketplace.
  • Global Communications Platform-as-a-Service Market report covers extensive analysis of emerging trends and competitive landscape.

CPaaS Trends 2021

  • CPaaS for business
  • Machine learning
  • Chatbots
  • Greater Flexibility And Customisation
Vishal Sawant
Business Development
+91 8830 254 358

By Type:

  • Customized Service
  • Standardized Service

By Enterprise Size:

  • Small and Medium Enterprise
  • Large Enterprise

By Industry:

  • IT and Telecom
  • BFSI
  • Logistics and Transportation
  • Hospitality
  • Healthcare
  • Others
Regions and Country

North America

  • U.S.
  • Canada


  • Germany
  • France
  • U.K.
  • Italy
  • Spain
  • Sweden
  • Netherlands
  • Turkey
  • Switzerland
  • Belgium
  • Rest of Europe


  • South Korea
  • Japan
  • China
  • India
  • Australia
  • Philippines
  • Singapore
  • Malaysia
  • Thailand
  • Indonesia
  • Rest of APAC

Latin America

  • Mexico
  • Colombia
  • Brazil
  • Argentina
  • Peru
  • Rest of South America

Middle East and Africa

  • Saudi Arabia
  • UAE
  • Egypt
  • South Africa
  • Rest of MEA
Key Players
  • Avaya Inc.
  • Bandwidth Inc.
  • Twilio Inc.
  • Vonage, Infobip ltd.
  • Mitel Networks, Corporation
  • TeleSign Corporation
  • Telnyx LLC
  • Message Bird
  • IMIconnect
  • others


We are always looking to hire talented individuals with equal and extraordinary proportions of industry expertise, problem solving ability and inclination interested? please email us



BrandEssence® Market Research and Consulting Pvt ltd.

124, City Road, London EC1V 2NX




1-888-853-7040 - U.S. (TOLL FREE)+44-1173181773 - U.K. OFFICE+91-7447409162 - INDIA OFFICE

© Copyright 2024-25 BrandEssence® Market Research and Consulting Pvt ltd. All Rights Reserved | Designed by BrandEssence®