Healthcare CRM Market Size, Share & Trends Analysis By Component (Software, Services) By Deployment Model (On-premises, Web/cloud-based) By Functionality (Marketing, Customer Service & Support, Digital Marketing, Sales) By End-User (Healthcare Providers, Healthcare Payers, Life Science Industry) Based On Region, And Segment Forecasts, 2022 - 2028

  • Report ID: BMRC 1970 | Number of pages: 199 | Published Date: Jun 2022

    Published | Category: Healthcare | Delivery Timeline: 48 hrs

COVID-19
To know the impact of COVID-19 On Healthcare CRM Market Size, Share & Trends Analysis By Component (Software, Services) By Deployment Model (On-premises, Web/cloud-based) By Functionality (Marketing, Customer Service & Support, Digital Marketing, Sales) By End-User (Healthcare Providers, Healthcare Payers, Life Science Industry) Based On Region, And Segment Forecasts, 2022 - 2028 Market

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Market Size Forecast Scenarios (Optimistic, Baseline and Pessimistic) 2021-2027

Global Healthcare CRM Market is valued at USD 12.53 Billion in 2021 and is expected to reach USD 31.54 Billion by 2028 with a CAGR of 14.1% over the forecast period. Increasing Demand for healthcare CRM, rising number of chronic diseases, and growing advancements in CRM software are some of the major factors driving the growth of the Global Healthcare CRM Market.

Scope of Global Healthcare CRM Market Report-

Healthcare CRM is a type of software intended to bring together clinical groups inside their training, better track important patient data, and save time. A successful medical services practice depends on strong patient-provider relationships. Since all organizations have now turned to digital, healthcare associations can utilize CRM software innovation to improve patient fulfilment. A healthcare CRM (or healthcare customer relationship management) software can assist medical care suppliers with reorienting their concentration to address patient issues without compromising on the nature of care. CRM in healthcare not just stores patients' contact data; it likewise gives an extensive outline of their clinical appointments, history, and prescriptions. It is usually deployed in the cloud or on-premises operational, analytical, and collaborative CRM format. These include comprehensive patient management, dashboard and reporting, care management, and communication tools. It helps maintain an up-to-date database of patients with valuable insights and provides quality support to clients. As a result, healthcare CRM are generally used in clinics, hospitals, and diagnostic centers.

The Covid-19 pandemic has shown a positive impact on the growth of the global healthcare CRM industry inferable from rising awareness about medical services systems, and productive medical services systems for patients. Healthcare CRM were utilized by clinics, and hospitals, medical institutions, laboratories, during the COVID-19 pandemic, for creating and tracking clinical appointments. They were utilized for managing processes as well as to update patients' visits, clinical history, and bills, among others.

Report Analysis Details
Historical data 2018 - 2021
Forecast Period 2022 - 2028
Market Size in 2021: USD 12.53 Billion
Base year considered 2021
Forecast Period CAGR %:

14.1%

Market Size Expected in 2028: USD 31.54 Billion
Tables, Charts & Figures: 175
Pages 196
Healthcare CRM Companies SugarCRM, IBM, Keona Health, SAP SE, com, Inc., Microsoft, Health grades, Infor, Inc., Influence Health, Accenture, Oracle, and others.
Segments Covered By Component, By Deployment Model, By Functionality, By End-User
Regional Analysis North America, U.S., Mexico, Canada, Europe, UK, France, Germany, Italy, Asia Pacific, China, Japan, India, Southeast Asia, South America, Brazil, Argentina, Columbia, The Middle East and Africa, GCC, Africa, Rest of the Middle East and Africa

 

The global healthcare CRM market is segmented on the basis of component, deployment model, functionality, end-user, and region & country level. Based on component, the global healthcare CRM market is segmented into software and services. By deployment model, the market is segmented into on-premises and web/cloud-based. By functionality, the global healthcare CRM market is segmented into marketing, customer service & support, digital marketing, sales and other. By end-user, the market is segmented into healthcare providers, healthcare payers and life science industry.

Key Players of Global Healthcare CRM Market Report-

Some major key players for the global healthcare CRM market report cover prominent players are SugarCRM, IBM, Keona Health, SAP SE, com, Inc., Microsoft, Health grades, Infor, Inc., Influence Health, Accenture, Oracle, and others.

News-

RSI and Azalea Health Integrate Platforms to Establish Comprehensive Patient Acquisition, Engagement, and Retention Solution

On May 4th, 2022; RSI incorporated its software with Azalea, the main supplier of cloud-based medical care IT solutions and services for local area hospitals and practices. This integration empowers Azalea's clients to have completely synchronized admittance to RSI's patient engagement CRM. Empowering Azalea's customers with completely coordinated CRM will additionally increment practice productivity and scale while providing total transparency into practice performance. It keeps 360-degree constant patient commitment through RSI's CRM integration with telephone, message, email, and Azalea. Automation of the total patient obtaining process from lead management, online scheduling, updates, through to customized patient recall.

Epic Launched a CRM Platform and Developed Best Practices App for Physicians

On March 28th, 2022; Epic launched a Customer Relationship Management (CRM) system for health systems and is developed an app that uses real-world data to help doctors research the best care practices for patients. The CRM system, called Cheers, sends active messages to patients who use Epic's MyChart portal if they need specific care, such as cancer screening.

Increasing Demand for Healthcare CRM, Rising Number of Chronic Diseases, and Growing Advancement in CRM Software are Some of the Major Factors Driving the Market Growth

One of the major factors driving the growth of the healthcare CRM market is the increasing demand for healthcare CRM. Growing demand for healthcare CRM as the number of hospitals is slowly increasing, the demand for an integrated healthcare system for efficient workflow is shifting. CRM in healthcare stores patients' contact data as well as gives a thorough outline of their clinical history, appointments, and solutions. With the help of healthcare CRM system, users can tweak their patient management plans so every patient gets unequivocally how much consideration they need. With medical care CRM software, users have an internet based portal for scheduling and managing with all appointments. Presently, rather than getting the telephone and call to make an appointment, the individuals who need to plan their following visit to a medical care association can simply do so online. Hence, demand of such software increases the demand of healthcare CRM market over the forecast period. For example; in September 2021, Salesforce launched the health cloud 2.0, a connected platform for conveying better security and health for clients, networks, and employees.

In addition, the rising number of chronic diseases is also boosting the market growth. The rising number of chronic diseases such as diabetes and cancer, which require immediate medicinal support and treatment, is expected to supplement the demand for healthcare products. By providing the tools and information to help chronic disease patient’s action and screen them, clinicians can prepare them to work on their results in the comfort of their home. Numerous health systems and doctor rehearses have started to use CRM platforms, like Salesforce, to help and educate patients. For example; according to the center for disease control (CDC), in 2020; 51.8% of U.S. adults had at least one chronic condition, and 27.2% had multiple chronic conditions. So, this factor driving the growth of the healthcare CRM market.

However, the high cost associated with healthcare CRM may hamper the growth of the global healthcare CRM market. In spite of that, increasing advancements in this field may create more opportunities for the further growth of the market.

North America is Expected to Dominate the Global Healthcare CRM Market

Geographically, North America is expected to dominate the global healthcare CRM market within the forecast period due to the rising prevalence of chronic diseases, increasing number of hospitals, and growing adoption of the healthcare CRM system in this region. For instance; as per the U.S. Centers for Disease Control and Prevention National Center for Health Statistics, in 2019, approximately 20% of the USA populace experiences chronic pain in the USA. The increasing number of hospitals is also boosting the market growth. A rising number of hospitals would require installing computerized records systems and other software to simplify the processes and thus supplements the market growth. For instance; according to American hospital associations; in 2022; total hospitals in the U.S. have 6093.

The Asia Pacific is expected to show a fastest growth in the global healthcare CRM market due to increasing demand for collaborative care, and growing government funding to healthcare organizations in this region. For instance; as per the news published on April 8th, 2021; Union Health Ministry launched the tribal health collaborative Anamaya to enhance health and nutrition.

Global Healthcare CRM Market Segmentation:

By Component

  • Software
  • Services

By Deployment Model

  • On-premises
  • Web/cloud-based

By Functionality

  • Marketing
  • Customer Service & Support
  • Digital Marketing
  • Sales
  • Other

By End-User

  • Healthcare Providers
  • Healthcare Payers
  • Life Science Industry

Key Players of Global Healthcare CRM Market Report:

  • SugarCRM
  • IBM
  • Keona Health
  • SAP SE, com, Inc.
  • Microsoft
  • Health grades
  • Infor, Inc.
  • Influence Health
  • Accenture
  • Oracle

On Special Requirement Healthcare CRM Market Report is also available for the below Regions and Countries:

North America

  • U.S.
  • Canada

Europe

  • Germany
  • France
  • U.K.
  • Italy
  • Spain
  • Sweden
  • Netherland
  • Turkey
  • Switzerland
  • Belgium
  • Rest of Europe

Asia-Pacific

  • South Korea
  • Japan
  • China
  • India
  • Australia
  • Philippines
  • Singapore
  • Malaysia
  • Thailand
  • Indonesia
  • Rest Of APAC

Latin America

  • Mexico
  • Colombia
  • Brazil
  • Argentina
  • Peru
  • Rest of South America

The Middle East and Africa

  • Saudi Arabia
  • UAE
  • Egypt
  • South Africa
  • Rest Of MEA

Key Benefits of Global Healthcare CRM Market Report–

  • Global Healthcare CRM Market report covers in-depth historical and forecast analysis
  • Global Healthcare CRM Market research report provides detail information about Market Introduction, Market Summary, Global market Revenue (Revenue USD), Market Drivers, Market Restraints, Market Opportunities, Competitive Analysis, Regional and Country Level.
  • Global Healthcare CRM Market report helps to identify opportunities in marketplace.
  • Global Healthcare CRM Market report covers extensive analysis of emerging trends and competitive landscape.

 


Frequently Asked Questions (FAQ) :
Healthcare CRM Market is valued at USD 12.53 Billion in 2021.
Healthcare CRM Market is expected to reach USD 31.54 Billion by 2028 with a CAGR of 14.1% over the forecast period.
SugarCRM, IBM, Keona Health, SAP SE, com, Inc., Microsoft, Health grades, Infor, Inc., Influence Health, Accenture, Oracle, and others.
North America is Expected to Dominate the Global Healthcare CRM Market
Increasing Demand for Healthcare CRM, Rising Number of Chronic Diseases, and Growing Advancement in CRM Software are Some of the Major Factors Driving the Market Growth



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Healthcare CRM Market Size, Share, Industry Growth By 2028

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Healthcare CRM Market Size, Share & Trends Analysis By Component (Software, Services) By Deployment Model (On-premises, Web/cloud-based) By Functionality (Marketing, Customer Service & Support, Digital Marketing, Sales) By End-User (Healthcare Providers, Healthcare Payers, Life Science Industry) Based On Region, And Segment Forecasts, 2022 - 2028

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